Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited.
We do not change product functionality and do not fix developer bugs.
Nature of digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it. As such refunds can not be provided.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.
No refunds are provided for:
- Membership Subscription as it is a complete set of products at a very convenient price for which you can cancel any time. We discourage you from purchasing the VIP Membership for testing purposes.
- Renewals are strictly non-refundable,Renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page
- Requesting a refund for the same product twice.
- Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
No returns/refunds will be offered for digital products, however we will assist you to fix the issue to use the product if the product you’ve purchased is:
- completely non-functional
- and/or product main description was fully misleading.
- and/or you didn’t download any or many files from our website.
- got a wrong file instead your purchase one.
- unable to download the product.
– then for send an email to [email protected] or raised a support ticket.
We also reserve the right to refuse a refund in following situations:
- you have changed your mind about an item/subscription.
- you bought an item by mistake and the product(s) was sent/already downloaded by you.
- product was bought by your employee or inmate from your PayPal account which he/she had legal access.
- You can not install the downloaded product
- The product is incompatible with your WordPress, plugins or web server settings
- The product does not function as you want
- The product displays a message about the need to enter a license key or activation
- You broke your website when installing the product
- You did not receive technical support on GPL5
- you refused provide to our support staff access to your web-site to investigate our product you are having issue with.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund you cannot use downloaded premium products any more.
- If the product after update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.